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To achieve management objectives and plans, we must design and maintain a job structure, in this structure, the combination of a variety of business activities necessary to reach the target classification, the management authority granted to each type of business activities necessary to personnel in charge of this kind of work, and the coordinated relationship between the up and down or so, to effectively achieve the goal, also must constantly adjust the structure, the process is the organization. The organization provides structure assurance for management work, which is the premise of personnel management, guidance and leadership and control It has become a typical practice for the companies regardless of sizes to rely on IVR systems to take care of large volume telephone calls and assist customers using needs. Call centers and retail businesses have used various speech IVR Solutions with success for many years now. When your business has decided to implement IVR Solutions, there are many of factors to look for. The IVR is going to be numerous callers' first reference to your company. However, a poorly designed system could perform a lot toward rendering it their last!