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Chrysler has been under investigation from the NHTSA for longer than 55,000 warranty claims for Steering issues with Dodge Intrepid, Chrysler Concord, 300M, LHS and Eagle Vision vehicles and 1,450 reports of steering control problems. Some including complete lack of steering control with 1993-1996 models, reported by 1999 alone. These statistics usually do not include 1997 and second generation models (1998-2004) and doesn't include LH vehicles that will happen to be introduced for warranty service, the place where a Chrysler dealer claimed to become 'unable to duplicate' a steering related problem. Furthermore, this report also doesn't include consumers who have experienced failures under 36,000 miles past the 3 year factory warranty period, (3 years/36,000 miles whichever comes first). We believe that Chrysler has actively concealed the defect from consumers while deliberately misleading the NHTSA regarding the defect inducing the NHTSA closing this defect investigation. Chrysler has experienced nea rly ten years to address and correct these common problems while Chrysler's patch attempts or attempts to put a 'band-aid' over this defective steering design didn't work. The fact is that premature steering rack and pinion failures continue despite having newer Intrepids, 300Ms, LHS' and Concordes (2000-2004). Over the years Chrysler has even issued internal Technical Service Bulletins to dealers that 'quietly' and 'delicately' address certain common Steering related problems. January 1, 1997 Chrysler implemented a running change improving the durability and heat tolerance of its inner tie rod bushings in make an effort to handle common steering problems. October 6, 2000 Chrysler also implemented a running change from the inner tie rod connecting bolts using a stronger bolt design, enabling higher torque specifications in another make an effort to deal with common steering problems. We feel that this is not nearly enough for which experts call a 'negligently designed and dangerous ly defective steering system'. We believe this design puts dan gerously high load forces on inner tie rod ends and connecting bolts when steering is turned understanding that the design with the steering system is just not fully works with the leading suspension system thereby causing or contributing to cause sudden, premature and unnecessary failure of the various assemblies and components. What we suspect will happen is that the connecting bolts tend to make brunt of those forces and either shear off or threads strip. As Chrysler tried to put a 'bandaid' over this challenge by helping the strength with the connecting bolts and increased the bolt torque specifications, we suspect by purchasing the improved bolt strength, and connecting strength, the forces then tends to get utilized in the rack and pinion assembly itself, which frequently prematurely goes away as a result of this design.
In fact, Torossian and senior members of his team recently debated how much political talk ought to be allowed among 5W's 90 employees. They banned companywide e-mails meant for political candidates but decided that off-the-clock break room debates are just fine. Says Torossian, "People have a very right to express what they need, within reason."
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