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I remember vividly when I first began selling that I also struggled with closing the sale. I had excellent product knowledge and met people well, but I got far more nos than yeses when I requested an investment. In fact, I remember saying to myself, “If my customers and prospects would just be quiet to get a half-hour approximately and let me complete my full sales presentation, I'd let them know everything they need to learn about my products and services to produce a positive decision. " But no, they kept interrupting me with questions or taking cell phone calls within my visit. My investigation involved posing as a client, hidden cameras, targeted surveillance, and some forensic computer analysis. At the conclusion of the investigation I was able to establish that more than one shop manager was routinely pocketing cash payments from customers and likewise to presenting a store at night after business hours to correct friend?s vehicles, one manager was running a late night under-the-table car repair business while using company?s facilities and equipment.

New Car Buying Tips--