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The Department of Business, Energy and Industrial Strategy sponsored award is one of the most competitive categories in the Trade Association Forum’s annual awards. It recognises a successful initiative, by a trade association, to tackle an important issue that will drive the future prosperity and growth of its members. My investigation involved posing as a client, hidden cameras, targeted surveillance, and some forensic computer analysis. At the conclusion of the investigation I was able to establish that more than one shop manager was routinely pocketing cash payments from customers and likewise to presenting a store at night after business hours to correct friend?s vehicles, one manager was running a late night under-the-table car repair business while using company?s facilities and equipment. Very jerky ride when it changes gears from D1 to D2, there is a delay in the transmission engaging. I took it with a dealer with 1000 miles and they also said they were upgrading the application which would fix it, nothing changed. Just had 5000 mile oil change and another dealer claims this is how Audi's shift and absolutely nothing abnormal to report.

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